Tag Archives: ITSM

Industry-driven KPIs: The USU Perspective

USU AG is the European leader in IT-Service-Management software and one of only two suppliers worldwide, who are certified in all 16 ITIL®-processes [1]. IT service management (ITSM) refers to the entirety of activities that are performed by an organization to plan, design, deliver, operate and control information technology (IT) services [2]. For the later, control of […]

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